> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neuroncx.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Analyse

> Break down agent performance by skill dimension and sub-parameter to spot coaching opportunities and performance trends.

## Overview

Once results are flowing (see [Monitor](https://docs.neuroncx.in/assessment/monitor.md)), the next step is understanding *why* scores look the way they do — which agents are strong on which skills, and where coaching is needed.

This is done through the **Agent Performance** views under **Cx Ops → Assessments**, just below the dashboard summary.

***

## 1. Agent Performance Chart

A stacked bar chart breaks down scores by agent for a selected **Skill Dimension**, split across its sub-parameters.

**1. Select a Skill Dimension**

Choose the dimension you want to analyse (e.g. `Soft_Skills`, `Brand_SOPs`, `Upselling_Cross_Selling`).

**2. Read the stacked bars**

Each bar represents an agent. The segments within a bar represent that dimension's sub-parameters.

**3. Hover for detail**

Hovering a segment shows the agent name, parameter, score, and percentage.

![Agent Performance Stacked Bar Chart](https://mintcdn.com/neuroncx/jlFg-zR2lq_hzngy/images/agent_performance_stacked_bar_chart.png?fit=max\&auto=format\&n=jlFg-zR2lq_hzngy\&q=85\&s=186969ec36804a3770d1927cfb6ac265)

> [!TIP]
>
> Use this view to compare agents against each other on a single dimension, rather than looking at overall scores in isolation.

***

## 2. Agent Performance Table

The table view lists every agent with their call count, branch, and percentage score per Skill Dimension, plus an overall score.

![Agent Performance Stacked Barchart](https://mintcdn.com/neuroncx/jlFg-zR2lq_hzngy/images/agent_performance_stacked_barchart.png?fit=max\&auto=format\&n=jlFg-zR2lq_hzngy\&q=85\&s=b2f2cb763cbef17cf55cee6e0606073f)

> [!NOTE]
>
> Overall scores are color-coded:
>
> * 🟢 **Green** — high performance
> * 🟡 **Amber** — mid performance, worth a closer look
> * 🔴 **Red** — low performance, likely needs coaching or a call audit

***

## Next Step

For definitions of the terms used throughout this section, see the [Glossary](https://docs.neuroncx.in/assessment/glossary.md).


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