> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neuroncx.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Walk-in Referrals

> Configure a new walk-in referral source and add a walk-in lead directly from the Transactions Console.

Walk-in leads are added by an agent directly in the Transactions Console, rather than arriving through a channel like WhatsApp or a call. Every walk-in lead needs a **source** — the referral or origin the agent selects when creating it. This page covers how to add a new walk-in referral source, and how to use it when logging a walk-in lead.

## Add a Walk-in Referral Source

New source options must be added through **Channel Source Attributions** before they appear in the walk-in lead popup.

**1. Open Channels**

From the left sidebar, select **Channels**.

**2. Open Settings**

In the Channels toolbar, click the **Settings** (gear) icon to open Transaction and Channel Settings.

**3. Open Channel Source Attributions**

Select **Channel Source Attributions** — "Create and edit Channel Source Attributions here."

**4. Open the Walkin Referral attribute**

In the **API Key-Value Attributions** list, click the arrow next to **Walkin Referral** — "The origin / referrer of agent created walkin leads."

**5. Add a new source**

Under **TrxExternalSource**, click **+ Add**.

**6. Fill in the source details**

In the form that opens:

* Set **External Api** to **Internal Event API**.
* Fill in **identifierValue**, **identifierKey**, and **sourceattributename**.

Click **Save** to add the source, or **Cancel** to discard it.

/

> [!NOTE]
>
> The new source becomes available immediately as a radio option in the **Add Walk-in Lead** popup in the Transactions Console.

## Add a Walk-in Lead

Once a source is configured, agents can log a walk-in lead from the Transactions Console.

**1. Open the walk-in popup**

In the Transactions Console, click the walking-man icon in the bottom-left of the screen to open **Add Walk-in Lead**.

**2. Enter lead details**

Fill in the required fields:

* **Select Country**
* **Phone Number** (mandatory)
* **User Name** (mandatory)
* **User Email** (optional)

ISD code, phone number, and user name are mandatory for all leads. Source is mandatory only for new leads.

**3. Select a source**

Choose the referral source from the list of radio options, including any source you added under Channel Source Attributions.

**4. Submit**

Click **Submit** to save the lead, or **Next** to continue to additional details.


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