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The Neuroncx AI Dashboard is your real-time command center for customer experience operations. Supervisors, support teams, and operations leads use it to track conversation volume, campaign message delivery, AI-detected intent trends, workflow activity, and system alerts — all from a single unified interface. Whether you are managing a single branch or overseeing a chain, every critical metric is accessible the moment you log in.

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Logging In

Navigate to https://dash.neuroncx.in/ in your browser to access the platform.
1

Open the login page

Enter https://dash.neuroncx.in/ in your browser’s address bar and press Enter.
2

Enter your credentials

Type your registered email address and password into the respective fields.
3

Show or hide your password

Click the eye icon in the password field to toggle visibility if you need to confirm what you typed.
4

Sign in

Click LOGIN to access your dashboard.
If you cannot log in or need a password reset, contact [email protected]. Do not share login credentials — every team member must have individual access.

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Left Navigation Menu

The navigation menu sits along the left edge of the screen. By default it appears collapsed — hover your cursor over the left edge to expand it and reveal all section labels.

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Dashboard Overview

The Dashboard is the default landing page after login. It gives you a live view of conversations, campaign activity, trending topics, workflow execution, and system health in one place.

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Date Filters and Controls

The active account or branch name appears in the top-left corner of the dashboard. Use the date filter buttons to scope all metrics to a specific time window. Two additional controls sit alongside the date filters:
  • Refresh (↺) — Reloads all dashboard data with the latest figures.
  • Settings (⚙️) — Opens the tile configuration panel so you can enable or disable modular dashboard widgets.

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Conversations

The Conversations section shows a live split of how customer interactions are being handled right now:
  • Human Agent Conversations — The number of conversations currently handled by live agents.
  • Bot Conversations — The number of conversations the AI is handling autonomously without agent intervention.

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Messages Sent and Failed

This section tracks WhatsApp message delivery performance across all outbound activity. Use it to catch delivery problems before they escalate.
Rate Limit tiles appear with a pink highlight and Quality Error tiles appear with a red border when thresholds are breached. Treat both as priority alerts that require immediate action.

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Dashboard Tiles (Modular Widgets)

The main content area of the dashboard is made up of configurable modular tiles. By default, only two tiles are shown. Five recommended tiles are available, and supervisors can also add additional tiles from the All Modular Tiles Options panel.

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Enabling or Disabling Tiles

1

Open tile settings

Click the Settings (⚙️) icon in the top toolbar.
2

Open the tile selection panel

The tile configuration panel slides open, listing all available tiles.
3

Toggle tiles on or off

Click the toggle next to any tile to enable or disable it.
4

Confirm active tiles

Active tiles are highlighted in green in the panel.
5

Apply your changes

Changes take effect immediately — no separate save step is needed.

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Available Tiles

The Admin Area tile provides an operational summary for the current account. It surfaces three categories of data at a glance:Leads
  • Allotted Leads — leads assigned to an agent
  • Unallotted Leads — leads not yet assigned
Conversations
  • Count of conversations currently allotted to agents
Orders
The Chain Transactions tile displays aggregated metrics across multiple branches or locations. Use it when you are overseeing operations at more than one site and need a consolidated view of:
  • Leads (Allotted and Unallotted)
  • Conversations
  • Orders
The Critical Alerts tile monitors system-level health. It displays a single key metric:
  • All Errors Count — the total number of active system errors.
If the All Errors Count is greater than zero, investigation is required immediately. Escalate to the Neuroncx AI support team at [email protected].
The Workflow Runs tile shows a table of every active workflow alongside its execution count for the selected time period. Use this tile to:
  • Identify your highest-frequency automations
  • Detect unexpected spikes or drops in workflow activity that could indicate a configuration issue

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Quick Reference — Key Alerts to Watch

Use the table below as a rapid reference when triaging dashboard warnings.
For platform support, reach the team at [email protected] or visit https://neuroncx.in.