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Neuroncx AI is designed to sit at the centre of your patient or customer engagement workflow, which means it needs to talk fluently with the other systems your organisation already relies on. Third-party API integrations create a live, bidirectional data bridge between Neuroncx AI and external platforms — so when a booking is created in Neuroncx AI, a matching record appears in your Hospital Information System (HIS) automatically, or when a payment is confirmed in your gateway, the transaction status in Neuroncx AI updates in real time. This eliminates manual data entry, reduces the risk of records falling out of sync, and lets your team focus on patient care and customer relationships rather than copy-pasting between systems.

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Supported Integration Types

Neuroncx AI supports API-based integration with a wide range of external platforms. Common categories include:

CRM Systems

Sync lead and patient records with CRM platforms such as Salesforce, HubSpot, or custom-built CRMs. New contacts captured through Neuroncx AI channels flow directly into your CRM pipeline.

Hospital Information Systems

Connect to your HIS or EMR to automatically create or update admission records, appointment slots, and patient profiles when transactions reach defined stages in Neuroncx AI.

Payment Gateways

Integrate with payment processors to capture payment confirmations and update transaction statuses inside Neuroncx AI without requiring manual reconciliation.
Other common integration targets include scheduling systems, lab management software, insurance verification platforms, notification services, and data warehouse pipelines.

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How Integrations Work

Each third-party API integration follows the same general pattern: Neuroncx AI triggers an outbound API call when a specified event occurs (such as a transaction reaching a particular stage), passes the relevant data in the request body, and optionally processes the response to update fields within the platform. You can also configure inbound webhooks from third-party systems to push updates back into Neuroncx AI. The automation this enables includes:
  • A new appointment booked through a WhatsApp flow creates an admission record in your HIS
  • A lead moving to the Converted stage in Neuroncx AI triggers contact creation in your CRM
  • A payment confirmation from your gateway marks the corresponding transaction as Payment Received
  • An updated patient record in your HIS syncs the revised details back to Neuroncx AI attributes

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Configuring a Third-Party Integration

Third-party API configuration is managed through the Admin Console within Neuroncx AI. Navigate to Admin Console → Third-party Integration to access the configuration panel.
Third-party API configuration is handled through the Admin Console and typically requires assistance from the Neuroncx AI support team. Reach out at [email protected] to initiate a new integration — the team will guide you through the setup, validate your API credentials, and test the data flow end-to-end before it goes live.
Each integration requires the following information before it can be activated:
1

API Endpoint URL

Provide the base URL of the external system’s API. For example, https://api.yourhis.com/v1/admissions. Neuroncx AI will POST or GET to this URL when the configured trigger fires. Make sure the endpoint is reachable from external IP addresses and that any firewall rules permit inbound requests from Neuroncx AI’s IP range (available from the support team on request).
2

Authentication Credentials

Supply the authentication method and credentials required by the external API. This is typically one of:
  • API Key — passed as a header (e.g., X-API-Key: your_key) or query parameter
  • OAuth 2.0 — client ID, client secret, and token endpoint URL
  • Basic Auth — username and password encoded in the Authorization header
  • Bearer Token — a long-lived or rotating token provided by the external system
Neuroncx AI stores these credentials securely and uses them only to authenticate outbound calls to your configured endpoint.
3

Data Mapping Configuration

Define how fields in Neuroncx AI map to fields in the external system. For example, the patient_name attribute in a Neuroncx AI transaction might map to full_name in your HIS admission payload, and transaction_id might map to external_ref. The support team will help you build and validate this mapping against both systems’ schemas.
4

Trigger Configuration

Specify which Neuroncx AI events should fire the integration — for example, a transaction reaching the Confirmed stage, a form submission completing, or a specific attribute being updated. You can also set filters so only transactions from a particular channel or source trigger the call.
5

Testing and Go-Live

Before activating the integration in production, the Neuroncx AI support team will run end-to-end tests using sample transaction data to confirm that records are created correctly on the external system and that any response data is mapped back into Neuroncx AI as expected.

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Best Practices

Always test integrations in a staging or sandbox environment before enabling them in production. A misconfigured data mapping can result in duplicate records or missing fields in your HIS or CRM, which is difficult to remediate at scale.
Do not share API keys or OAuth credentials over email or chat. Use a secure secrets-sharing tool when providing credentials to the Neuroncx AI support team during integration setup. Rotate credentials immediately if you suspect they have been exposed.
  • Version your API contracts — if the external system’s API changes, notify the Neuroncx AI support team so the integration mapping can be updated before the old endpoint is deprecated.
  • Monitor integration logs — the Admin Console’s Third-party Integration panel shows the status of recent outbound calls. Review these periodically to catch delivery failures early.
  • Plan for failures — discuss retry logic and error handling with the support team during setup. Neuroncx AI can be configured to retry failed calls and alert your team if an endpoint becomes consistently unreachable.

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Getting Help

For new integrations, changes to existing integrations, or troubleshooting connectivity issues, contact the Neuroncx AI support team at [email protected]. Include the name of the external system, the API documentation URL if available, and a description of the data flow you need to automate.